CUSTOMER SERVICE POLICIES

REFUNDS
Due to the nature of custom order fulfillment, we are unable to provide refunds.  However we are in contact with our customers throughout the time an order is being made, and there will be plenty of opportunity to clarify all details such as extra measurements.   Our craftsmanship is of very high quality, and in 14 years of making embroidered coats there have been no returns or complaints about quality.  In the event a customer is unhappy with the quality of sewing, we will resolve the problem by re-sewing the area in question. The customer will be responsible for the shipping costs to return the item to Sirius Spinning. We will cover the shipping costs back to the customer.

PRIVACY
Our Privacy and Security Policies are based on the policies of our online payment service provider PayPal Corp. ("PayPal"), and encompass PayPal's policies in their entirety.  Please visit the PayPal USER AGREEMENT webpage for a complete overview of all Policies incorporated in your use of their payment services.
Your privacy is of utmost importance.  In addition to the aforementioned PayPal Privacy Policy, we also pledge:

• at no time will your name & address information and any other data you provide be shared or sold to any 3rd parties
• all pages derived from our web server contain absolutely no adware, spyware, or 3rd party promotional content
• we do not SPAM - e-mail updates are sent only to customers who have given their permission to do so

SECURITY
All online payment information required and exchanged through the Sirius Spinning website is processed entirely by PayPal transaction systems, and governed by PayPal Policy and User Agreement with all Account holders.  As such the PayPal Protection Policies apply in their entirety in all transactions initiated from a page derived from the Sirius Spinning Product web server.